Frequently Asked Questions
Find answers to common questions about our products and services. If you can’t find what you’re looking for, please contact our customer service team.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. Delivery times begin when your order is shipped.
Do you ship internationally?
We currently ship within the United States and Canada. We do not offer international shipping to other countries at this time.
How can I track my order?
You will receive a tracking number via email once your order ships. You can use this to monitor your package’s progress on our website.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused items in original packaging with tags attached. Footwear must be in unworn condition.
How long do refunds take?
Refunds are processed to your original payment method within 7-10 business days after we receive and inspect your return.
Who pays for return shipping?
Customers are responsible for return shipping costs for change of mind returns. We cover return shipping for damaged or defective items.
Products & Sizing
How do I find the right size?
Refer to our detailed size guide on each product page. We recommend measuring your foot and comparing with our measurements for the best fit.
Are your products waterproof?
Many of our boots and shoes feature waterproof construction. Check individual product descriptions for specific waterproof ratings and features.
How should I care for my footwear?
Clean with a soft brush and mild soap. Allow to air dry naturally. Avoid direct heat sources. Specific care instructions vary by material.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are encrypted for security.
Can I change my order after placing it?
We process orders quickly to ensure fast shipping. Please contact us immediately if you need to make changes to your order.
Technical Support
How do I create an account?
Click “My Account” and follow the registration process. An account lets you track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. We’ll email you a link to reset your password.
Product Questions
Are your products suitable for winter conditions?
Yes, we specialize in weather-ready footwear designed for various winter conditions. Look for temperature ratings in product descriptions.
Do you offer wide sizes?
Selected styles are available in wide widths. Filter by width on our product pages to see available options.